Workflow & Process Engine
OPS
v 2.1
Online
Enter: operational system · workflow · procedure · bottleneck · handoff · setup problem.
Returns: process map · inputs · sequence · ownership · handoffs · bottlenecks · control points
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Pro Tip
OPS — Operational Systems Engine
1: The Bottleneck Isn't Always Where It Looks Like
The step that feels slowest is often just where delays become visible, not where they start. Trace a process backward from the point of failure — the real constraint is usually a step or two upstream.
2: A Handoff Is Where Systems Actually Break
Most operational failures don't happen inside a single step — they happen in the gap between two people or teams handing work to each other. If something keeps going wrong, look at the handoff first, not the individual steps on either side of it.